Columbus Day SALE 50% OFF Entire Store

FAQ

Where Do I Contact You?

You may contact us at hello@pearlwax.com

Do you ship worldwide?

Yes.

How long will it take for my order to be delivered?

Your order will take between 12-24 Days  to arrive at your doorstep once your it is dispatched if you live within the USA.  For international customers, please allow 3 weeks- 6 weeks . It may be longer during Holidays and Summer Vacation Time.

Please note delivery times may vary according to different country’s custom restrictions (we wish this didn't happen). And If the Custom Holds your Order for longer period of time there is nothing we can do about it.

What are my payment options?

We accept payments by PayPal, Visa, Mastercard and American Express.

Can I amend my order?

We work very quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click "complete order". After this point you will be unable to make changes to your order.

 

Can I return or exchange an item?

Due to the nature of product we do not allow returns or exchanges. However, if you are unhappy with your order, we encourage you to contact us directly so that we may resolve your issue.

 

What should I do if I entered the wrong shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any changes once your order has been shipped. If your order is marked as returned to sender, we will be required to pass on a subsidized reshipping postage fee of $10 USD. Do ensure you update us via email at with the correct and complete address as soon as you can.

 

 

PEARL WAX REFUND POLICY

We do not accept returns, exchanges or refunds. All sales are final.